Support

Questions, problems or ideas? Email info@trstreamline.com. Please include your iPhone and Apple Watch models and what you were doing when it happened.

Common questions

How does iCloud sync work?

With iCloud Sync on (the default), your plan, logs, foods, saved workouts, goals and settings are kept in your own iCloud. Check it in Tallgrass → Settings → iCloud Sync, which shows the status and has Sync Now. You need to be signed in to iCloud in the Settings app.

I reinstalled Tallgrass or got a new iPhone. Where's my data?

Sign in to the same Apple Account and open Tallgrass. It shows Restoring from iCloud… before the welcome screen and brings your data back. If it doesn't, open Settings → iCloud Sync and tap Sync Now.

How do I change Apple Health permissions?

Apple Health asks only once. To change what Tallgrass can read or save, open the Health app → your profile picture → Apps → Tallgrass. Tallgrass → Settings → Apple Health → Health Permissions has the same steps.

How do I delete my data?

In Tallgrass, go to Settings → About → Delete All My Data. This erases your data on your iPhone and in your iCloud. Data Tallgrass saved to Apple Health stays in Health; delete it in the Health app. You can export a copy first with Export My Data.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings → your name (Apple Account) → Subscriptions → Tallgrass to change or cancel it. For refunds, use reportaproblem.apple.com.

Tallgrass gives general fitness and nutrition guidance, not medical advice. See the Privacy Policy for what the app does with your information.